Yes! You can select the pickup option when placing your order. Pickup is availableMonday through Friday, from 8:00 AM to 5:00 PM.
Frequently Asked Quentions
You can create an account by visiting our registration page https://economysignsupply.com/registration/ and filling out your company information.
- US Businesses: Online account registration is exclusively available to businesses registered within the United States.
- International Customers: If you live outside the US, we can still help! Please send us an email, and we will be happy to register your account manually through our local store.
Once you submit your registration, you will receive an email confirming that we received your request. Please allow up to 24 hours for our team to review your company information. You will then receive a follow-up notification letting you know if your account has been approved or denied.
To ensure you receive our order confirmations, tracking details, and updates, add our sending email address to your email provider’s trusted contact list or “Safe Senders” list.
Click the “Add to Wishlist” button on any product you are browsing, and it will be saved for you. You can access your full list anytime by clicking the Wishlist heart icon at the top of the page next to the cart.
Order & Payment
There is no minimum order requirement, but a delivery fee will apply based on your order total:
- Orders under $100.00: $9.99 delivery fee
- Orders of $100.00 or more: $2.95 delivery fee
Invoices issued by our local stores cannot be paid through our online storefront. Because our local store and our online shop operate on separate systems, their billing is handled independently.
For online purchases, you can view your past invoices and order history by logging into your account and visiting the “My Account” dashboard. Please note that orders placed directly through our local store will not appear in your online account history.
We do not offer financing or payment plans for online orders. However, we do offer NET credit terms exclusively for local store customers who have an established purchase history with us of at least 2 years.
This means we have successfully received your order and payment. Our team is currently verifying our inventory to ensure all of your materials are in stock. In the rare event that a material is unavailable or backordered, we will contact you immediately to figure out the best next steps.
This means your materials are verified in stock and your order is actively being prepared! It is currently moving to our fulfillment stage for whichever method you chose at checkout—either Local Pickup or Delivery.
This means your order has been finalized in our system. Please note that our system automatically archives and marks orders as “Completed” after approximately 3 days.
Don’t worry, your materials are safe! Because the system automatically switches the status to “Completed” after 3 days, it might update before you’ve picked up or received everything. Our internal system still holds a full, accurate record of exactly what materials you have left to receive.
If you have any questions about your order or think something is missing, please don’t hesitate to reach out! You can call us directly or chat with us right here on the website. We are always happy to help.
Shipping & Pickup
We do not offer free shipping.
While we do not offer live GPS tracking, you can always call our office to check where your delivery sits on our current route. Our standard local delivery windows are:
- Morning Delivery: 8:00 AM – 12:00 PM
- Afternoon Delivery: 12:30 PM – 5:00 PM
Currently, we do not ship to Puerto Rico or any locations outside of the continental United States.
It typically takes about 10 to 20 minutes to process an order, depending on our current order volume. Each online order is manually reviewed and entered into our fulfillment system by our team to ensure accuracy.
Returns & Cancellations
You can request a return by calling our customer service team or sending us an email. Please note that items must be unused, unaltered, and in pristine condition to be eligible for a return. Special orders are not eligible for return.
You can cancel a standard stock order as long as it has not yet been processed or packed. However, orders involving custom material cuts or special-order items cannot be canceled once processing begins.
Yes, all returns are subject to a 20% restocking fee.
No. All custom-cut materials, tailored sizes, and special-order items are strictly non-returnable.
Technical Support
Try clearing your browser’s cache and cookies, then restart the browser. This often resolves login issues.
For Chrome: Go to Settings > Privacy and security > Clear browsing data > Select “Cached images and files” and clear.
For Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.
For other browsers, check their support pages.
Click on the “Forgot Password” link on the login page. Enter your registered email, and we’ll send you instructions to reset your password.
You can apply by contacting our support team or through your account in the Tax Exemption section for verification and assistance.
Product Questions
Mimaki inks, particularly Eco-Solvent and UV inks, can emit odors during and after printing, but while generally not harmful.
In any cases it can be a nuisance, but if you felt bad, please have fresh air and try the following things.
The smell can be reduced by heating up the printed material under 80C (176F) and for 30-60min.
All the printers generate a normal noise due to various sources, including: Print head carriage movement and motor and bearing sounds. However, these can be quite noisy.
Roll Weight: it is outside diameter and weight after take-up the media.
Roll out side diameter: Be sure not to use deflected roll media such as the following figure when set to the machine.
The machines use a power cable. Please be sure to connect the power cable to the grounded outlet. The specifications about power, you’ll find on brochure of each machine.
NOTE: if you don’t have the brochure of your machine, please ask for it.
Install your printer under the following environments:
- Avoid direct sunlight.
- Ambient temperature 68-86F,Relative humidity 35-65%Rh (with no condensation).
- Avoid direct airflow form vents or air conditioners.
- The floor should be level.
- The floor should be free from vibration.
- Isolate the printer from fire use.
- Keep airborne contaminants office level (less than 0.15mg/m3).
- No chemical products around. (it may cause print artifacts).
On the Roll-to-Roll Printers, you’ll find a metallic label on the right side of the machine, Normally is a code with letters and numbers.
On FlatBeds printers, the serial number could be found on a sticker located on the back of the machine.
If you need a service tech, please complete the following list and send it to [email protected] in order to technical department can assist you as soon as possible:
- Business name:
- Contact (Name / phone / e-mail):
- Make:
- Model:
- Ink Type:
- Serial #:
- Description of issue:
- Please provide a print test image and error number on the display.
To maintain the nozzle condition, clean the wiper, capping station and printhead area. Dust accumulation on the media sensor can cause media misdetection. When dust accumulates on the media holder, it can interfere with the proper media transport during printing, and dust buildup on the printhead may prevent proper printing.
NOTE: If you want, you can load the link with the videos that Roberto has recorded about it for different machines.
If you have not found a solution for the error message, please contact technical department using the form to fill it out and send it.
Yes, we offer material samples for many of our product lines. Please note that samples are subject to availability and may not be available for every single material we carry.
We are happy to provide ICC printer profiles to our customers. Simply call or email our support team with your specific printer model and media type, and we will send over the correct profiles.
To ensure you get the right media for your specific machine and job requirements, we highly recommend speaking with one of our representatives before making a purchase. We will guide you through our material specifications to find the perfect match.
To keep your Mimaki printer running at peak performance and prevent costly printhead damage, we recommend following a strict maintenance routine:
- Daily: Run an automatic nozzle check and execute a short cleaning cycle at the end of the day. Wipe down the wiper blade using approved Mimaki cleaning sticks and solution.
- Weekly: Clean the surrounding areas of the printhead housing (avoid touching the nozzle face directly) and clear any ink buildup from the capping station and flushing area.
- Monthly/As Needed: Check waste ink tank levels, inspect the wiper for wear, and schedule regular professional calibrations. Always use genuine Mimaki inks and cleaning supplies to protect your warranty.